This morning it occurred to me that highhopesma.com ought to have a live chat function where customers can ask us questions.#
A couple of quick Google searches later I came upon HubSpot, which has a free plan that includes a good basic set of features for adding chat to a WordPress-based website.#
A few minutes later I had it up and running with notifications on my phone. Highly recommended.#
I am very curious to see how many actual customer questions we get. I have already noticed that Google Business tends to address a lot of our customer needs (directions, menu, phone calls) without our customers ever having to come to our website. We get a small trickle of questions via Google Business, but will we get more or fewer on the website?#
This morning it occurred to me that highhopesma.com ought to have a live chat function where customers can ask us questions.#
A couple of quick Google searches later I came upon HubSpot, which has a free plan that includes a good basic set of features for adding chat to a WordPress-based website.#
A few minutes later I had it up and running with notifications on my phone. Highly recommended.#
I am very curious to see how many actual customer questions we get. I have already noticed that Google Business tends to address a lot of our customer needs (directions, menu, phone calls) without our customers ever having to come to our website. We get a small trickle of questions via Google Business, but will we get more or fewer on the website?#