Cannabis CTO: Whether the elephants are fighting or making love, the mice are nervous.

Friday October 29, 2021; 7:41 AM EDT

Whether the elephants are fighting or making love, the mice are nervous.#

(Tip of the hat to my colleague from the Ziff-Davis era, Pat Johnson, for one of my favorite aphorisms about being caught in the middle of a conflict between two larger powers.)#
We use LeafLogix for the point-of-sale software at High Hopes. It's much more than point-of-sale, of course. The other big things it does for us include inventory management and METRC compliance. #
But those things come along for the ride with any cannabis POS, as far as I know.#
We also use Jory payment terminals so we can accept debit cards. (There's a whole nother blog post someday on why we can accept debit cards but not credit cards.) #
Unfortunately we are having a lot of problems with reliably completing these transactions with our Jory terminals. We have been working with Jory to try to resolve these issues, but we are not optimistic about a long term solution.#
It's great to be able to have redundant systems, so we are looking at Paybotic and CanPay as well.#
Jory has an integration with LeafLogix. This means that when we do a card transaction with a Jory terminal, LeafLogix and Jory talk to each other via their APIs.#
The net result is that the POS terminal says "Yup, I got that payment, you can proceed." Except when something goes wrong, which happens more often than we like.#
Paybotic would like to have an integration with LeafLogix and do this same thing, but for reasons we don't fully understand, that integration doesn't exist at this time. #
We have our suspicions about why this might be -- it seems likely that LeafLogix is financially motivated to support Jory better than they support Paybotic.#
We have asked LeafLogix to make configuration changes to our POS so that Paybotic can work anyway, even though there isn't an API-level integration, and Paybotic assures us that they have customers who are working this way already, so it must be possible.#
So far LeafLogix has not been responsive to this request, and in turn Paybotic has asked us to push harder on them. #
This makes sense from Paybotic's point of view, but I don't like being caught in the middle between two vendors who aren't getting along.#

Friday October 29, 2021; 7:41 AM EDT

Whether the elephants are fighting or making love, the mice are nervous.#

(Tip of the hat to my colleague from the Ziff-Davis era, Pat Johnson, for one of my favorite aphorisms about being caught in the middle of a conflict between two larger powers.)#
We use LeafLogix for the point-of-sale software at High Hopes. It's much more than point-of-sale, of course. The other big things it does for us include inventory management and METRC compliance. #
But those things come along for the ride with any cannabis POS, as far as I know.#
We also use Jory payment terminals so we can accept debit cards. (There's a whole nother blog post someday on why we can accept debit cards but not credit cards.) #
Unfortunately we are having a lot of problems with reliably completing these transactions with our Jory terminals. We have been working with Jory to try to resolve these issues, but we are not optimistic about a long term solution.#
It's great to be able to have redundant systems, so we are looking at Paybotic and CanPay as well.#
Jory has an integration with LeafLogix. This means that when we do a card transaction with a Jory terminal, LeafLogix and Jory talk to each other via their APIs.#
The net result is that the POS terminal says "Yup, I got that payment, you can proceed." Except when something goes wrong, which happens more often than we like.#
Paybotic would like to have an integration with LeafLogix and do this same thing, but for reasons we don't fully understand, that integration doesn't exist at this time. #
We have our suspicions about why this might be -- it seems likely that LeafLogix is financially motivated to support Jory better than they support Paybotic.#
We have asked LeafLogix to make configuration changes to our POS so that Paybotic can work anyway, even though there isn't an API-level integration, and Paybotic assures us that they have customers who are working this way already, so it must be possible.#
So far LeafLogix has not been responsive to this request, and in turn Paybotic has asked us to push harder on them. #
This makes sense from Paybotic's point of view, but I don't like being caught in the middle between two vendors who aren't getting along.#

Last update: Sunday October 31, 2021; 7:04 AM EDT.